Ügyfélszolgálatot támogató funkciók
Track Email Cases
See how many emails were sent and received in a day per mailbox, as well as the trend for the previous 7 days, use data automate where appropriate or optimize cover
View Individual and Team Productivity Ratios
Use our productivity report to monitor daily, monthly, or yearly first and average reply times, view trends for both internal and external emails .
Set Email Response Times, Goals and KPIs (SLA Measurement)
Set up leaderboards for first and average reply time, emails sent and received, completion rates and customer engagement rates.
View and Model Top Performer Interactions
Learn success metrics of most successful agents scale it to team level.
In-build text analytic toolkit for inbound and outbound emails
Get insights on customer satisfaction by measuring sentiment of email flows.
Ease of use
Anvert doesn’t require training to use, easy to set up with any device any email client