General Questions
What does Anvert provide you with?
How can you get the most out of Anvert?
What kind of security measures did Anvert implement to protect its users?
What are the technical requirements to run Anvert?
Login
What should I do if I can’t log in?
Registration
What kind of account information do I need to provide if I wish to register as a private individual?
When should I provide the payment details?
Domain Settings
What email providers is Anvert compatible with?
How can I register custom email provider’s access information in Anvert, in case it isn’t listed among the default providers?
Does Anvert support your email provider?
How can I connect my Gmail account to Anvert?
How can I enable IMAP for Onbox?
- Open Onbox on your device.
- Click Settings in the upper right corner.
- Select the messaging section.
- Click Enable in the dedicated IMAP/POP3/SMTP section.
- Click the Save button.
How can I enable IMAP for Yahoo?
- Open Yahoo on your device.
- Click Profiles in the upper right corner, and choose Personal Information in the menu.
- On the left side, choose Account security.
- Click on the “Application password creation” or the “Application password management” section.
- Select the application from the dropdown menu or create your own, and then click on “Generate”.
- Log into Anvert and click on the email account setting section.
- Add your email address and the code that has been generated.
How can I enable IMAP for Outlook?
- Open Outlook on your device.
- Click Settings in the upper right corner.
- Click on the email synchronization option.
- Select Yes in the POP and IMAP group.
- Click the Save button.
How can I enable IMAP for other email providers?
Which encryption should I choose?
Email Accounts
How can I add an email account to Anvert
How can I add email accounts to Anvert if the email address and login name do not match?


How do I add multiple email accounts in Anvert at once?
What kind of email accounts should I add as Generic and group email accounts?
While testing the account I received a message saying “Wrong login credentials or IMAP access isn’t enabled”. What should I do?
Emails
Would deleting a message in Anvert be carried over to email accounts?
What should I do if my mail doesn't load?
What is the purpose of the Replied and Idle/Pending grouping?
How can I close or delete a message thread?
Account Settings
Account menu
- Separating internal messages into the “Internal emails” group
- Separating newsletters into the “Promotions” group
- Delete unwanted emails
How long will the system go back to retrieve my emails?
Which languages are currently being supported by Anvert?
Filters
What is the purpose of filters?
- The sender’s email address
- The sender’s name
- A specific domain
- Subject line
- At the beginning: the filter is only applied if the attribute starts in a specific way.
- At the end: the filter is only applied if the attribute ends in a specific way.
- Contain: the filter is applied if the attribute features a specific text.
- Equivalent: the filter is only applied if the attribute features the exact text that was specified.
- Non-equivalent: the filter is applied unless the attribute features the exact text that was specified.
Filters are also applicable while reading a message thread. In this case the system automatically fills the filter with the message thread’s details, thus supporting the conditions for the filtering.
What does Promotion Filtering mean in the settings?
Subscriptions
Where can I change my subscription?
Demo account
Where can I find my subscription details?
How can I cancel my subscription?
What happens with my payment details after the subscription is cancelled?
Dashboard
What is the purpose of the dashboard?
How can I quickly view my employee’s performance?
What does average and first average response time mean?
Our free demo gives you an insight into how the software works and you can try out its features for yourself.
